The hotel itself is wonderful but the service and ...

The hotel itself is wonderful but the service and valet was a huge turn off for me therefore the rating of 3 star only.

Opon arriving at the Hotel, the check in was super slow and we requested adjocent rooms when we originally booked but the hotel couldn't offer anywhere through out the hotel even though when most of the hotel was empty.

The rooms were comfortable, but not enough towels and toliteries and had to request 2 times to get them brought up to our room.

The valet parking is almost $40US a night, which is not the problem but the fact the valet asked for tip upon bringing up our car was a turn off, I woukdve gladly given a tip for the service but when you you personally ask for it before even bringing our car to us is a lack of customer service according to me.

Upon check out we were charged a resort fee which we were not made aware of when we checked in and no one explained anything about a resort fee to me, they charge the resort fee for the non existence gym and WiFi Which we didn't even use was a huge disappointment.

A few friend recommends this Hotel to me and that was the reason I booked this place but after my 1st bad experience, don't think I would be staying here again.