This business really has a big room of improvement...

This business really has a big room of improvement in their business management and operation. So far I have ordered 7 deliveries from here - and there were total of 3 hiccups. The first 2 was minor order mess up. But this recent one is really making me very frustrating. Ordered meal for reunion dinner which was supposed to be delivered between 530-630pm, but it s 715pm now and my delivery is nowhere to be seen. And I ordered thru WhatsApp, so I didn t get any order number or tracking or whatsoever. Texted and called to check but no reply as well. Prior to the ordering, the response has been really slow and lack of follow up. I have to keep asking for confirmation and delivery details. While I understand this is a peak period for the business, I think I have been very courteous to only follow up after every 24h. All I need is just an UPDATE! Even if my order is delayed at least I am informed. Rather than sitting in the Unknown now if I need to find plan B For my dinner or how! This is seriously very unprofessional and I am really not sure if I would want to revisit this business given the stress having to go thru whether if they will get my order right next time. 3 out of 7, it s almost a 50% hit rate that my order will encounter some form of mistakes.

Update: My order has finally arrived at 750pm. And after all the troubles - all they said is So sorry for the delay . I think they could really learn a lot of how a good customer service is like from other f&b businesses. Even the WhatsApp number that I texted, until today (2 days later), not a single response from them. What a joke seriously!