Arlington lohrman

Review of Knauz Automotive

Bought a new Metris Cargo van that was already pre...

Bought a new Metris Cargo van that was already prewired for a tow hitch. When purchasing the van, Knauz sd. that they have a great place that does terrific work, that the owner came over and took all the measurements when Metris first came out. I took my van to Mt&t at their high recommendation, and he did put a hitch on, then called me in back to say he didn t know how to connect the electric. He said he would call the manager up, his friend, and would get the info. Long story short, after waiting and calling him up, he was unable to do. Found a Mercedes dealer that knew how to do the job. They had to call me in back to show me that the socket would not reach the left side of hitch that was installed by Knauzs recommended shop. The new Mercedes dealer had to take off the old hitch, and add the proper & correct hitch. Total cost with 2 hitches about $1900, and it was already prewired to right behind rear wheel. I now have a hitch that I can t use, and paid to have it installed, and then removed. Why does Knauz sell vehicles that they won t service? All I wanted was a hitch installed. Truly sorry I bought one there. Will never go back. Found a Great Mercedes Dealer in Orlando Park.