Cindy Silva

Review of Blue Care Network

We had a very bad experience with Blue Care Networ...

We had a very bad experience with Blue Care Network of Michigan. The call center representatives could not answer most of our questions and placed us on hold numerous times for long periods of time. The staff were polite, but gave misinformation time and time again. Our worst experience was when we wanted to switch plans to save money after a major life event of having a baby. We called and asked to change plans and they sent paperwork in the mail. We filled it out and returned it promptly. We followed up a few weeks later to make sure the change went through. A representative said it was the wrong paperwork and the time period to change had closed. I explained the error was on their end and they apologized and said there was nothing they could do. I asked to speak with a supervisor and they said they were busy on calls. I asked for a call back from a supervisor and they said that would happen, but never did. This was just one of many challenges. We do not recommend Blue Care Network and provide this review to help others when making their healthcare decision.