tl:dr The most negative reviews are most likely th...

tl:dr The most negative reviews are most likely the truth regarding this dealership.

The long version,

I usually have more important things to do with my time than complain about bad service but sometimes one has an experience so singularly terrible that one feels duty-bound to spend time documenting it. This is such an experience.

The events are as follows;

1.) I found a used car I was interested in via autotrader and contacted this dealership to check it's availability and set a time to view it.
2.) In the subsequent call between the salesperson and myself, I state that I have a car to trade in.
3.) We agreed on a time (6.45 p.m) and in preparation for this I drove my car to work (I work downtown Toronto and I always use transit), paid for expensive downtown parking for the day and then spent over an hour in rush hour traffic getting to the dealership.
4.) I meet the salesperson and I state that I'm interested in leaving with definite numbers i.e. trade-in for my car, any discounts and interest rate on the car and my monthly payments if I decide to finance it.
5.) I'm asked if I would make the deal today to which I respond I cannot as I need to discuss it with my wife but if the number's look right I would move quickly on the deal.
6.) The salesperson states he is not able to do an appraisal of the trade-in value of my car unless I commit to a sale tonight (it is now close to 7 p.m). Apparently this is company policy.

Frankly, such a policy sounds ill though-out at best but every business has the right to implement whatever policies they feel work for them.

However, this policy should have been stated upfront when the salesperson knew a trade-in was involved thus saving me - a potential customer - the trouble of over 2 hours in rush hour traffic in addition to downtown parking expense with nothing to show for it.

Overall a truly pathetic level of customer service.