Elle H.

Review of DoubleTree by Hilton LAX

Back in November 2018 there was an issue with miss...

Back in November 2018 there was an issue with missing items and I was in contact with the previous General Manager. I made a claim with the hotel and was informed that a claim would be made with Petra. However, according to Petra a claim was never made . Fast forward after continually speaking with Petra, front desk staff, and manager, Anthony, I also spoke with the assistant General Manager, Michael Cox. After getting the needed information he apologized numerous times and he stated that wanted to take care of the situation because it had been going ongoing for 6 months. I appreciate his time and leadership in making sure that this was handled and I am pleased that heard my claim and honored my request.

The only request that I would make is that when items are left in a room, front desk management should have access to the housekeeping storage area for them to be able to verify items. One should not need to wait until the next morning for housekeeping which can cause additional problems at hand.

Thank You