LaVianca Ledbetter

Review of Mimosa Grill

My husband and I had the opportunity to dine at th...

My husband and I had the opportunity to dine at the Mimosa Grill one time and unfortunately that will be our last due the RUDE and INCOMPETENT staff. After dinning we went to book a party/reception with them for May 22nd. I began corresponding in February with their Senior Catering Director Diana Swanson.

After a few emails I was sent a link to a guest portal and assumed that the reservations had been made. After reaching back out and not getting response, I called multiple times and followed up with an email. This is when I should have noticed a red flag. After several calls and emails I never heard back from Diana, I decided to check the guest portal which I wish could post here that had the time and number of guest booked, looking as though she had indeed booked us.

On the Day of May 22nd at 7pm; which was supposed to be a beautiful day, my Husband And my Union ceremony dinner was ruined by an ARGUMENTATIVE and DISRESPECTFUL manager who revealed to me that we would not be served because they did have us scheduled. He then went back and forth with me and demanded I send him the emails from Diana as if I was a child and the lack of communication and organization was my fault. It got so bad that my husband had me hang up because he couldn t stand to hear take verbal abuse over the phone as he drove.

There was NEVER an apology offered for an obvious issue with the Catering Director being able to do her job or his tone and I was left going back and forth with him rather than him calmly offering any sort of explanation or an accommodation. We had 45 ppl scheduled with 25 traveling to dine. We ended up going to The Southern Pecan in the South Park Area who already had 200 on the books but saved the day. Working in the industry of service you never argue with a customer even if it was my fault you fall on the sword and keep your composure. I was left in tears and overwhelmed. I would encourage retraining management on conflict resolution and compassion. I understand that on a Saturday that you all were probably busy and quite possibly understaffed but learn how to speak to people I recommend Crucial Conversations it s a great read