Terrible service

Terrible service
Mediocre food

Why did we have lunch here? Thanks for putting a downer on a good day Viceroy Snowmass.

Our waiter was somehow incapable of using a tray to bring 3 meals at the same time leaving my soup upstairs returning 10 minutes later with a cold soup. I sent that one back asking for a hot soup. He returned 10 minutes later again with a Luke warm soup which I sent back asking for a hot soup. The third time he returned with a hot soup not asking if we needed anything else any of the visits he made to our table. Keep in mind the restaurant is dead quiet this server is not busy nor is the kitchen. The bowl of soup is much more like a cup. I asked for Tabasco which he didn t know if they had until I was finished with the soup. My child s hot dog arrived with no condiments which also did not show up for 10 minutes. I went to the bar and found my own. At no time did this server refill water or check in to see if we were okay. I had to chase him across the pool area for everything. Shrimp tacos were boring, two shrimp and a spoonful of pico. The most scant taco I ve ever seen.

Terrible service
Mediocre food

Come on viceroy is this the best you can do?

Menu looked good, but no we won t be back.