Jennifer Soto

Review of Connecticut Veterinary Medical...

A little over a month ago I came in in the middle ...

A little over a month ago I came in in the middle of the night to put my very ill dog down. When I arrived I was already crying and very heartbroken. The lady that I checked in with at the front desk was very compassionate and sensitive which I appreciated. Unfortunately, the girls that came outside to help bring in my dog (he s a Rottweiler so he was pretty big) were extremely unprofessional. I wish I could have gotten their names but in the moment I was just so devastated and speechless with their behavior. To begin with, when the first girl asked me if my dog is friendly or aggressive, I told her that he is barely moving and can barely breathe so she doesn t have to worry about him doing anything... she responded by laughing and saying oh then that s great! . Um no, it is not great...that s the reason why I am here in the first place!! I was in complete shock. Then, she and another girl came out to my car where I had 2 other family members crying and they were just talking, joking around and laughing as they picked up and wheeled in my dying dog.... everything about that day is still so vivid and breaks my heart and just remembering how those girls handled it makes it even worse. They had no compassion or respect for my family and my sick dog. It really saddens me that people like that are working in this field and don t even know how to behave in sensitive situations like those.... fortunately, the actual vet that came in to the room to put down my dog was the most compassionate, sweet and consoling person there. She really made the process as easy as it could ever be. For her, 5 stars. For those girls, 0 stars.