C Federico

Review of Berkun Air, Inc

In May, 2015, just as the season is starting to he...

In May, 2015, just as the season is starting to heat up, my air conditioner stopped working. I talked to my girlfriends and over a period of a few days, I got the names of two firms. The first firm came to the house, I told them that it just stopped working, and the technician went outside and roughly 15 minutes later, he came back in and started talking about the age of my system and that putting money into it would be a waste of money given what he said, it was on its last leg. He game me a quote for a complete new system. I was kind of horrified actually, and my guard immediately went up. I've just seen way too many bait and switch tactics where service companies try and sell woman like me, things that we don't really need. I didn't trust what I was told.

The following day, I had a technician come to my home from Berkun Air. I was expecting a similar story, but hoping for the best. I told the tech the same story, and didn't tell him about the quote from the day before. The young man came back to the front door, and told me that there was a relay that had gone out, and it was a simple, and common failure in units of this type. After hearing the price, and what was needed, I immediately told him to go ahead and do whatever was needed. It was a big relief knowing that this was a simple call and I wasn't going to have to be set back with a big expense.

My first impression was that these guys want my business in the future. It's nice when you come across a firm that still has integrity. They deserve every bit of this review and more. Thank you Berkun Air.