lisa west

Review of Parks Motors

First time I bought a vehicle from here was about ...

First time I bought a vehicle from here was about a year ago. I purchased a Chevy Spark lime green. The only thing missing was rough racks. In the contract they promised me racks from the manufacturer that would be bolted in. A month later they still had not ordered the racks. Turns out they were unable to get a rack from the manufacturer and ordered us one from a local business that just clips on to the top. We could of bought these ourselves cheaper somewhere else and they had already included the price into the contract. Not only that but it took forever just to get floor mats in for it as well which should come with the car when purchased.

Attempted to buy another vehicle over a month ago. Bad mistake Bacon was very energetic and found us a truck we loved and in our price range even though he did not know a thing about trucks. We were approved for what was the highest we wanted to pay for a monthly loan but they kept it at our budget. We made a deal and took the truck home. The next day they sold our trade in. Four days later they call us saying we ended up being denied the loan they had thought we were approved for because it was an older truck with high mileage. They had to go through a different loan company due to this which made our payments $100 more! We had no other choice they already sold our trade in vehicle so we were stuck! Now paying way out of our budget. Luckily, they promised us we didn't have to make payments for three months. Did they stick to this?? No of course not a month later, couple days ago we got a call we were late on a payment. Not happy.

Then the check engine light came on yesterday took it in for service and of course nothing they can do to fix it under the warranty.

Horrible service, would never recommend this dealer to anyone if you want them to keep their promises. They should of never sold our trade in truck until they had finalized the loan and had it completely approved.