Tracy Holloway

Review of Europe Express

We went through a travel agent that uses Europe Ex...

We went through a travel agent that uses Europe Express as a supplier. We were scheduled for a 2 week trip to Europe in June, of course, Covid. We rescheduled for the fall, of course, still covid. We were offered 2 options.

1) credit for future travel
2) a refund minus almost $1,000 for air changes, ok.

We were told it could take a few billing cycles. We are past that. I call the agent, she checks it out and Europe Express says they are waiting on the airfare refund. It s thousands of dollars and just ridiculous.