Reserved a suite for our wedding anniversary - cou...

Reserved a suite for our wedding anniversary - couples retreat package... were told about the spa tubs, champagne in the room, etc.
We were excited to check in and see our lovely room, but the girl at the front desk felt that messing with her phone for 2-3 minutes before greeting us was more important.
We arrived to the "Accessibility" suite with no tub and hand rails all over the bathroom area. I called down and they said they told me that during booking and that was all they had available (NOPE - You didn't).
We set our champagne service for 7PM because we had dinner reservations at 8PM. At 7:30, still no champagne - we left the room. When we came back from dinner, it was in our room... a little late.
We set coffee service at 7PM. At 6:40, the pounding on our door began - coffee. Maybe the staff isn't allowed to wear watches??
The guy at the outside bar was very nice and very helpful, but that was the only bright point of our stay. I would not recommend nor stay at the Colcord again.