I agree with Lisa. This firm is staffed with peopl...

I agree with Lisa. This firm is staffed with people who don't know what they are doing. Every time I called, I spoke with someone different and was told a different story AND they always said they needed more documents or never received the ones I sent over. Because of their incompetency, ALL of the payments I WAS making to them turned out to be unqualified but NO ONE EVER REACHED OUT to me to let me know. I had to call on my own when I realized my payments had stopped. They also won't allow you to switch to other collection firms. No wonder why so many people have so many issues with loan repayments when we are forced to work with people who can't understand their own job.