Rob Asher

Review of Swissotel Sydney

Worst hotel I've ever been too!! No parking on sit...

Worst hotel I've ever been too!! No parking on site you have to park several blocks away 50$ a night and they expect your to walk back. Service was below average, stayed in an overpriced suite, was woken up by a disgruntled staff member, making her way into our room with a do not disturb sign on the door, when I had pre arranged a late check out, saying I had to leave and she would call security. Called front desk, they said it was a paperwork misunderstanding but the way it was handled was honestly so appalling. Nothing was done other than a half hearted sorry over the phone, when I asked for a later check out it was refused and nothing was refunded or complimentary I had to pay for my late check out even though it was rudely interrupted.. The staff obviously are underpayed for the attitude we received.

STAY AWAY FROM SWISSOTEL!! Go to other similar prices hotels like Shang ri la or the Hilton for a cheaper option.

I will never be approaching this sorry excuse for a 5 star hotel ever again.