Carl Smith

Review of Hilton Surfers Paradise

DO NOT STAY AT THE HILTON SURFERS PARADISE.

DO NOT STAY AT THE HILTON SURFERS PARADISE.

HILTON HOTEL SURFERS PARADISE IS ADVERTISED AS A 5 STAR HOTEL.WE BOOKED IN FOR 2 NIGHTS SATURDAY 27TH & SUNDAY 28TH OF OCTOBER 2018 TO CELEBRATE A WEDDING ANNIVERSARY
ON ARRIVAL I ATTEMPTED TO SIT ON THE CHAIR INSIDE THE ROOM ONLY TO FALL OF AS THE CHAIR WAS MISSING A LEG.
THERE WAS ALSO ONLY ONE CHAIR ON THE BALCONY TO SIT ON.
WE DECIDED TO HAVE A SAUNA & SPA BUT BOTH WERE COLD.
SO WE DECIDED TO LEAVE THE HOTEL AND GO FOR DINNER ONLY TO FIND THAT ON RETURN THERE WERE NO HOTEL PARKING SPACES AVAILABLE.
WE COULD NOT TOLERATE THE INCOMPETENCE OF THIS SUPPOSED 5 STAR HOTEL ANY FURTHER AND LEFT WITHOUT STAYING A NIGHT.
WE THEN CONTACTED HILTON HOTELS REGARDING THE FACT THAT THE HOTEL AND AMENITIES WERE WELL BELOW STANDARD OF A 5 STAR HOTEL AND REQUESTED A REFUND ONLY TO BE TOLD AS SOON AS YOU CHECK IN EVEN IF YOU DO NOT STAY DUE TO THE SUB STANDARD HOTEL CONDITIONS YOU WILL BE CHARGED IN FULL.
PLEASE DO NOT BE DUPED INTO BELIEVING THIS HOTEL IS OF A 5 STAR STANDARD THE ONLY THING 5 STAR ARE THE PRICES CHARGED