James Wilson

Review of Organizational Solutions LLC

I would give a zero if I could. The following are ...

I would give a zero if I could. The following are just a few of the mjor issies ive had with thia company.

1) it is nearly impossible to get a hold of anyone here - no one ever seems to be answering at reception, and supervisor/complaint calls are handled by one of the vice president of the company.
2) Then when you do reach your worker, they constantly talk over you, instead of listening to your concerns or questions
3) they don't follow up with you on time sensitive issues (i.e. they don't receive updated medical documents, and instead of reaching out to the employee - who assumes all information has been sent - they do nothing, and simply instruct the employer to stop issuing payments)
4) they have no ability to transfer you to a supervisor or to the operator (which was statedson a recorded call).
5) when asked to speak to the supervisor, my worker actually stated that he has no supervisor, but I'm more than willing to go through the automatic system to get a hold of this "supervisor". The problem is the worker refused to provide me with a name - how is a person to use the dial by name directory without a name?
6) it is very common for files to be forgotten about. Numerous times I've had to call in because I didn't receive pay, just to find out that my worker has gone on vacation and no one has processed any required paperwork

This company needs to realize that they're actually dealing with human beings - not just names on a file. Most of the time these individuals don't really understand the process thoroughly, and are depending on you for guidance - not ridicule.

If any company is considering using this company for short term disability needs, I strongly suggest to look elsewhere - they will cause your employees nothing but additional stress and grief.