3 years ago

First time visit to this office on Congress Avenue...

First time visit to this office on Congress Avenue in Lantana. After several minutes of waiting I had my exam and then waited over 20 minutes to see the optometrist. His entire attitude was terrible. He acted like I was a problem to his day. He move me through lightning speed then I had to sit and wait to be seen to pick my glasses. When the young girl talked to me about my glasses she quoted me the highest price that they had. When it came to asking for money, they acted like I was a millionaire. If my insurance hadn t covered $100 of it, I would have paid over $535 for one pair of glasses. Then I had to sit again to wait to see the optometrist that spent maybe three more minutes with me. It s been 2 1/2 weeks and I still don t have my glasses. I have never received a phone call about a delay, two separate days they were promised, no glasses, no phone call. I have left two messages with no return call. My last message was my glasses or my money back. I will never return to this place, I will never recommend it and I am reporting them to the Better Business Bureau. Maybe other offices are better but this one is the bottom of the barrel.

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