RavenValkyrie

Review of Provo Marriott Hotel & Confere...

Rooms are great, beautiful, well kept. However, my...

Rooms are great, beautiful, well kept. However, myself and one other person that I know of, were incorrectly charged for a business trip. They charged my card $500 instead of my counties card and it took everything I had out of my account. When I told them about it, they told me to come back later and it should be fixed. I did so and they said it was fixed but my bank would take 3 days to catch up. This meant they had taken all my money and left me in the negative. Any pending things that were in my account would be charging me an insufficient fund fee and I had no money to eat with or do anything for the conference.
One kind employee agreed to call my bank and help. It was a mess, I was on hold for 15 minutes, then hung up on (accidental?) after all of this, I was late for my conference class and emotionally burnt out. They didn't do anything except say sorry.
Why didn't I just use a credit card? I wasn't informed about needing a card for the "don't trash the room" fee. It was my first time staying in a hotel.
On top of this it took 20 minutes to get our food at their restaurant SLATE, both times we ate there.
I don't know if I will ever use a Marriott again, it's just too much crazy.