Sheldon Gay

Review of Marriott Downtown Kansas City

It's very confusing to navigate and I think they m...

It's very confusing to navigate and I think they may have out-thought themselves on the elevators that only go to specified floors but the employees were very courteous and conference rooms were clean. The issue with the elevators is that it's a completely new experience with an age-old interface and there's no priming for the user. There needs to be more information or instruction so that people don't question how to use it and can easily confirm they're using it as expected.