0 STARS to start I arrived at the hotel with my fa...

0 STARS to start I arrived at the hotel with my family at 5pm had two reservations one of the rooms was ready but mine wasn t the lady told me I had to wait two hours because it was not ready even though my check in was at 4 o'clock I wait Two hours with my two little girls after that time I went to the front desk to know about my room and the answer was that it was not ready yet I had to wait two hours more after I complained they sent me to see another lady who finally managed to get me a room I rode in the elevator I went up to the 20th floor doors opened and that's when the nightmare began the carpets are disgusting the walls need urgent painting the doors of the rooms are embarrassing when I opened the door of my room the thing it was worse the bathroom looked like a public bathroom when you take a shower the water does not go you have to shower as if you were in a pool the air did not work I had to sleep with the windows open to not die of heat this hotel is a nightmare nothing to do with the photos they have on the page should give them shame to cheat on people that way I recommend you never go to this hotel my family and I will never go back