So I stayed at this hotel and the pictures are not...

So I stayed at this hotel and the pictures are not like the hotel room I stayed in. We called concerning parking and asking about prices, and the operator didn't even let us finish our sentence, and transferred us to someone else, then that person only heard 2 words come out of my mouth and just put us on hold and after it became clear that he wasn't getting back to us, we hung up and already had a horrible impression of the hotel. Then we go in, go to our hotel rooms, that was already super expensive, and it looks horrible, I am not talking about the old interior, but I am talking about the condition of the room. There were tears on the wallpaper, the bathtub had brown red stains on the rim, there were squashed bug guts on the ceiling AND in the bathroom, and the tv didn't even work properly, it kept going red and turning off. Also, the room's air conditioning was not working, it was the same temperature even when we changed it, there was not even a fridge or microwave, which for the price, would be expectant. I have stayed at cheaper hotels that were much nicer ! Also, when we were checking out, we got charged EXTRA fees for facility, but it was poorly maintained! And finally, when we were leaving, and we asked about these extra fees at the front desk, the guy literally pointed at the sheet, and told us to READ IT. He just kept saying that it was facility fees but never explained what they were for. Only perks about this hotel were location. I would not recommend.