Rob Randell

Review of Everest Nepalese Restaurant an...

Terrible service, to the point of rudeness:

Terrible service, to the point of rudeness:

I had an experience first dining in-house where the service was great, as was the whole meal. Sadly a terrible home delivery meal ruined the reputation of the restaurant for me and my friends.

Initially we were prepared to give Everest some slack for the mistakes that were made, namely we had a 1h 27min wait having been promised 30-35 mins and we paid for a dish that then wasn't delivered!

Of course this is far from ideal, but we thought perhaps some orders just slip through the net, maybe it was someone new who took our order etc. However, the reaction I got from the manager was truly terrible. We didn't get refunded for the missed dish nor offered compensation (both were refused when asked for).



The thing that really capped it off was when I was on the phone to the manager (being incredibly polite despite being quite annoyed and hungry by this time) he had the cheek to rush me off the line - just a shade away from hanging up on me.

The summary of my calls up to the dish arriving (thanks to call logging!):
Call to place the order at 2004.
Asked to call a different number which I did at 2006 and was told the food would be here in about 30-35 minutes.
At 2100 a call to see where the food was, told the driver was just leaving.
At 2123 another call abut this order.
And at 2131 the food arrived, minus one main dish.

Having thought we'd found a great restaurant we now no longer want to give Everest any more of our money, sadly.