I called because of a newer lower price to see if ...

I called because of a newer lower price to see if a space I was about to use could be changed to the lower rate from the same garage for another day at the same time. The "Hero" who helped couldn't have been nicer, said she'd see if it could be changed, and then, rather than have me cancel the old one and rebook a new one, she took care of the whole thing with an even greater discount. And she did all very quickly, and was completely customer focused. What a delight! Yes, a true Hero!!