Rooms were clean and service was nice, except when...

Rooms were clean and service was nice, except when checking out. We spent 28 nights there as well as had 5 family's come stay there because we were staying there. I asked for 2/3:00pm check out instead of 11 because I have two kids and we had to wait for husband to get off work. They said the best they could do was 12:30. Even though we spent over $2,500 there, they still could not accommodate us, so my husband had to take an extra day off work just we could make the checkout time. Also, they told us because we got a monthly rate we get NO points. We thought they would at least give us a discounted amount of points for staying with them since we got a monthly rate. My family all would have stayed at the sandman if it weren't for me convincing them to stay there. I guess I just expected a bit more customer service. Next time we will choose to stay elsewhere given the inconvenience it caused our family.