Everything you say can and will be used against yo...

Everything you say can and will be used against you! Use your right to remain silent!

Bought a Park Tools Torque tool. Used it on a wrong screw and it snapped. Tool was for T10, screw T15. Worked with a cheap T10 tool that came with a bike. The guy looked up the component and told me with an arrogant attitude to always look up what the right component is. He said he is trying if it goes through warranty but never came back to me. Guess he never tried. I contacted Park Tools two months later telling the whole story and got a replacement.
Two stars as they have a good selection of parts. Would use it again if no other bike shop in town has the part I need.