I always find it interesting when a company passes...

I always find it interesting when a company passes the buck. After repeat issues at one dealer with our, "new" when we bought it pontoon, we brought it to CC&M. We were hopeful that they would get it right since they were a big Crest dealer and all of our work initially was warranty work. While, a couple of things they did get right, the list of things they didn't is a much longer list; such as the horn not working consistently since we bought the boat and it's ben addressed under the warranty at least 6 times now. CC&M's solution is "On my boat, I keep a small whistle on the key ring just incase there is an issue and I need it as a back up". Really??? Considering they are 4 hours from where we live, it's been frustrating to say the least. Fixes that aren't really fixed - you would think after the issue being on the list repeatedly for 2+ years someone would dig into it a little more, oversights that were pointed out - but yet we were wrong only to find out we were right, new work not properly tested - again, we rely on the expert to know how to do this, decisions made without consulting the boat owner - resulting in a less than desired result, etc. We are now left with having to take the boat locally to address some of the issues, pay out of pocket for the fix/redo and THEN wait to get reimbursed by CC&M BUT only up to the amount they agree to. So once again we, the customer, are inconvenienced all the way around. As a first time boat owner of a Crest pontoon this makes me reconsider what we buy in the future or doing business with CC&M. I'm sure this doesn't really matter to either party as we are just 1 little customer, but hopefully it helps people do their homework a little more when considering Crest or CC&M. My 1 star rating is for the 1 or 2 things they did get right out of about 10+