This Suburu service department used to be amazing....

This Suburu service department used to be amazing. I'm not sure what is happening now, but service has really gone down hill. Online service booking is awesome, but only when it is totally read by the service department. We had a car there for a week because initially they only completed the recall, but neglected to read the remainder of why the car was brought in. They called to tell us the recall was done but we then asked if they had checked the other issues which they were oblivious to. Then wrong parts arrived and there was no communication to us regarding what was going on. When we called the car was promised to be done on a particular day, but again no contact and it took another three days to get proper part. I won't be back there for service.