Clean room. Nice location, its connected to the fa...

Clean room. Nice location, its connected to the fallsview casino via a walkway. Nice pool. A lot of the popular restaurants are close by. About a 15mins walk to the falls.
Over all the staff was nice.

There was a very rude lady training a new employee at checkin. I was refered to as someone who books from a 3rd party site! I guess since I got a good price from hotwire.
I litterally had a room with a view of a brick wall! So pay the extra $20-30 for a falls view room if you descide to stay there. Also, try to avoid being placed in their middle tower. Chances are you'll be in a room like mine, facing one of the outer hotel towers.

My biggest issue, right after check in, I noticed the hotel room safe was locked by the previous guest. I was told someone from security would be right up to unlock the safe in a few minutes.
2 hours later, 3 calls, no one came! Despite being told each time it would only take a few minutes.

Wasn't offered a room change. Or any explinations!