The hotel amenities are nice, the hotel itself is ...

The hotel amenities are nice, the hotel itself is in need of some serious maintenance (not just cosmetic).

The pools and hot tubs were kept very clean, but that's it. The rooms had heavily worn furniture, obvious mold on the bath ceiling, and the beds were terrible. I had to check around for bed bugs bc this place gave me that vibe. Fortunately, no bugs, but we were granted a bunch of other unidentifiable debris. (Old food, cig butts, stained linen, and what appeared to be blood on the drapes) Eww.

Security officers are overly aggressive, and management isn't very good at managing. We ordered breakfast that was never received, and had a cleaning lady whom wasn't professional AT ALL! The staff is in poor shape to say the very least.

Above all, my family and myself had a personal experience with a few of the staff members that left us feeling very uncomfortable and highly offended.

We will never return to this "resort".