We gave Shanghai 2 chances. The 1st attempt, they ...

We gave Shanghai 2 chances. The 1st attempt, they forgot to deliver our food after 2 hours, it came back cold, and incomplete. We called to complain and the host said "yea hi, what do you need". We asked for the manager and they said the manager wasn't in that evening. We were not happy with the customer service or food. We said we would never come back. A year went by and we thought, maybe they just had a bad night. We ordered again. They were more precise on their time but the order was incomplete. Called to complain and they said, "well our delivery guy is absent minded at times"; "we'll send him back out at no additional charge". I'm sorry, but I better not be charged for 2 entrees. Unbelievable!