For a Hilton I was shocked on how terrible the ser...

For a Hilton I was shocked on how terrible the service was. Right from the check in process with the unfriendly lady at the concierge to our room which looked nothing like the picture. It was shocking to see the washroom flooring be old brick pavers that appears to have been left off the renovation checklist. Not comfortable at all to step on and it looked dated and grungy. On top of this, got overcharged by $40 and when i spoke to a Kevin i was met with sarcastic remarks and definatley and unwillingness to help me recognizing that it was an overcharge and not able to explain it. He did say it was an incidential charge and most likely it will be refunded but obviously not someone that was well equipped in understanding how credit card indential holds work. I asked to speak to a manager and said he starts at 0700am. i than asked if there is anyone that can assist in refunding and he said "no there is not, wait for 5 days" . I am looking forward to speaking to the manager Connor tomorrow to get this resolved. Unbeleivable on how terrible the service is here and if you want unhappy and miserable staff than this is the place to be.