Brian Hepworth

Review of Mark Miller Toyota

My wife and I had an amazing experience buying a T...

My wife and I had an amazing experience buying a Tundra from Mark Miller Toyota. We sent a request for information that was very specific with color, and options that we were looking for. Spencer Williams responded quickly with what we were looking for and nothing else. He simply asked that we come take a look and left it at that. After being bombarded by other dealerships that we had contacted trying to get us to come in on trucks we were not interested in seeing we decided to go visit with Spencer. He was very friendly and calm! He asked great questions and quickly established what are needs and and wants were. He set us up in the truck and showed us how it operated and sent us on our way. When we returned he had printed some comparison reports in relations to some questions I had involving other makes and comparing them to the Toyota. We wanted some time to think about things and he graciously let us go without trying to wear us down or any other high pressure tactics. After considering things over the weekend I contacted him the following Monday to arrange for us to come and pick it up. He recommended gathering some information over the phone to expedite the paperwork process. When we arrived he had everything ready to go and we were meeting with the financing department right away. They were great in financing as well, gave us some great options for the long term care of the Tundra and stayed away once again from any high pressure tactics as we made our decisions there. The paperwork process was over in less than an hour. They have great options for financing, extended warranties, maintenance and many others. They also have a great selection of add ons for your vehicle. We had them do a bed liner and it is the nicest one I have seen. We were through paperwork process and out out to the truck within an hour another which is the fastest I have ever experienced. Finally Spencer stayed late to set up all the features and options and to show them to us as well. All in all it was an amazing experience and I would highly recommend them to everyone!