I rented snowshoes yesterday at the downtown Seatt...

I rented snowshoes yesterday at the downtown Seattle location and was distressed to realize that the cost was double ($26/pair with $10 poles) what I paid at the Alderwood location ($13/pair with $8 poles). They told me that rental costs are not the same at every REI location?!?!?! To make matters worse, once I got to the trail head and strapped the snowshoes on, I realized the clip on the front strap was broken rendering the snowshoe nearly impossible to use. When I told the associate, he just shrugged and nonchalantly said sorry. So not only did I get charged double for rentals, I couldn't even use them!!!! This morning I got up at 5am, drove two hours to the pass, discovered the broken snow shoe, drove two hours back to REI, and received terrible customer service. At the very least I should have been issued a refund for the broken equipment. Not at all impressed. Do not rent here!!!