Rosemarie Brobeck

Review of Lakes Electronics Inc

I am still waiting to find out when a technician i...

I am still waiting to find out when a technician is coming today I received no call as promised between 9 and 10. Poor communication and little organization makes Lake Electronics a company to avoid. But, I had to use them because Samsung uses them.

When I called today I was put on hold by a miserably sounding girl. She came back on and transferred me again to another girl who sounded the same as the first. I learned the technicians were having a problem with parts and they would call me back when they fixed it.

If this was my first experience with Lake Electronics I would be more patient but they were suppose to come out two days ago! The excuse was that the part needed for my refrigerator had not come in yet. How did they know? I did not believe the excuse. An hour later the miserably sounding girl called me to ask what was wrong with my Samsung refrigerator. I rest my case!