Robin D

Review of Europe Express

They were inexpensive but cancelled on me, not onc...

They were inexpensive but cancelled on me, not once but twice due to the pandemic. They cancelled my first trip and told me to reschedule. After I rescheduled and gave them the new dates they said they still weren t booking travel during that time. They never informed me or my travel agent they extended their travel ban and they admitted they never informed us. I spent hours rebooking the flights. Now they want to charge me a cancellation fee of $150 per person, $300 total, for their own cancellations and ineptness. Now I m stuck using them because they refuse to give me a full refund. I would have given them a 0 but it isn t an option.