Terrible customer service! They didnt know if I ne...

Terrible customer service! They didnt know if I needed an IDP or/and English translation of my driver's licence for a rental in Sydney, Australia. Got 20 emails with 30 different information. At the end they said they could not get my translation (translated by an official translator from NAATI) and I should get an IDP and they could not say where to get an IDP.
Terrible, horrible and a bunch of incompetent people answering emails. Nobody really knows about the regulations in Australia for foreigners with foreign dirver's licence that are not in English. Be careful!