Pre booked to enter Numbi gate between 6am and 8am...

Pre booked to enter Numbi gate between 6am and 8am. It's 10:15 now and we are still standing in the queue. People that has not pre booked are entering before us?

Sanparks please tell me how this works??? Why did I pre book for 6am if I will only enter at midday??? Why are the "International guests" entering without even having to stand in a queue?

Utterly dissapointed! Total disrespect for loyal customers.