Worst Customer Service Ever!! Extortionist fees an...

Worst Customer Service Ever!! Extortionist fees and business practices!

I signed up with a group, paid my deposit but I wasn't 100 percent sure if I'd be able to go.

The Date to confirm, and pay the remaining balance rolled around. I had other commitments and couldn't go, so I didn't pay the remaining amount or confirm, assuming my deposit was forfeit.

Weeks later I hear from the leader of my group asking if I had cancelled... Cancelled. Cancelled? I wasn't told I had to cancel! He Cancelled for me BUT then Bizztravel wanted and additional 144 Euro for canceling "late"

At no point did Bizztravel communicate that a I needed take active steps to cancel, only that I needed to be sure to pay the remaining balance if I wanted to go

Despicable!