UIA has been a great choice for our business ISP a...

UIA has been a great choice for our business ISP and voice services. We are in a section of Ontario that had been underdeveloped for Internet service until UIA delivered fiber to our complex. Prior to making the switch to UIA we had the very unpleasant experience of dealing with the TPx/Verizon combo and then even worse the TPx/Frontier combo.

From the sales rep to the customer service reps, UIA has been a pleasure to deal with and the reliability has been exceptionally good. I think we had one service interruption that lasted less than twenty minutes in the eleven months we've been on their fiber network.

We've been very happy with the cost as well, saving nearly 30% over the antiquated solution TPx was providing.. The competitor with the next best price was offering a Wi-Fi solution making the decision to go with UIA easier.

I was not familiar with UIA and most of the their competitors were not that familiar with them, if, at all. It was somewhat difficult to decide to go with a relative unknown when it comes to something as important as Internet is for us. 90% of our business comes from data transfers between our customers and us and vice versa. Internet reliability is HUGE for us. UIA has delivered on its promise in a HUGE way. Ultimately, the decision to go with UIA was based on their people. They were easy to talk to; they were patient with us when we needed explanations and definitions for acronyms and phone product terminology and negotiated in a friendly manner.

Our employees couldn't be happier about the decision we made to switch ISP's. Our top customers have noticed the increased transfer speeds to/from our order submission and file transfer tools.

After nearly a year with UIA we are extremely happy to have them as our ISP in the Ontario area. There is one improvement they could make for us - offer service in the Colton area so we can dump "nameless" and go with them.