I am very upset because they ask me for an opinion...

I am very upset because they ask me for an opinion about something I already paid, they warn that they delivered it but not to me or my home, I feel that they stole me because the product I did not receive ... today at 20:00 I received my package, apparently in good condition, I will check it .. it is within the delivery time, the way of doing the feed back is not the correct one as they should make sure that the client has received his product physically to request his opinion ....