The intercontinental Vienna was the worst experien...

The intercontinental Vienna was the worst experience I had ever in many years of staying at the IHG hotels. The check was sloppy and arrogant despite me being a Spire Ambassador member. No questions asked about whether I would like to receive the welcome amenity points or a complimentary drink... all they wanted to insist is that I must pay my breakfast even if I am upgraded to a junior suite... no courtesy or greetings

I had the misfortune of missing my airline bags and hence checked in just with my laptop bag...they promptly took my airline confirmation and the boarding pass to collect my luggage when the Airline delivers the bag... however as soon as I took a shower and went away they checked me out without my knowledge... yes you heard it right.... they just checked out ... and when my airline called they said I already checked out and the airline didn t deliver the bags because of that.... and when I come back in the evening at about 4Pm I was told I had already been checked out... I said as a Spire Elite member I am allowed a late check out at 4 and how can you can you check me out without even calling me or sending me a message... and now the shocking part is they threw my new Versace Tie that I bought at the airport...( Euro 130)... my medicines Otrivin, Avamis, Cataflam these were prescribed my ENT doctor as I had severe infection in the ear and these are supposed to help me fly comfortably... and my book, A Wella hair gel and few other hand written notes ....and the response from the duty manager Ms Carina was super appaling... we normally check people out when there is only some stuff left in the room( this gentlemen after informing them that I missed my bags from the airline and they took copies of it)

When I asked how can someone throw my books and a new tie... and Medicines... they located a my book and slowly... they located my tie dirty and picked up from a garbage bin...so unhygienic... only a blind person can throw a new vercase tie sealed and packed neatly in a Versace bag into a garbage bin... and when I was furious , the lady Carina asks for my prescription to get me the medicines... all my hand written notes which is invaluable to me is all lost....

Never before I had such a bad experience from the Intercontinental... I am Gold member in Club Carlson and Platimum in beatbox western... apparently IHG must be thinking I am hooked to IHG or dependent on IHG... there are more options and they should know.... its clear the GM to the House keeping lady all share the same philosophy to hell with the customer let s check them out and sell the room to the next foolish customer who comes here... Overall a very bad experience and the final icing on the cake is someone wanted to bribe me by adding 10,000 points to my IHG rewards club points.... I am ready to donate 100,000 points if you can return me my medicines on time to avoid the unnecessary suffering I had to go through during my flight... a street side cheap motel would treat the customers better than this .... shame on you Intercontinental Vienna and shake on you IHG