First and foremost, you have yet to improve your c...

First and foremost, you have yet to improve your customer service. It has been 10 months, and 1 year since you posted your sincere apologies, and made promises to improve. I have been attempting to contact you for several days now, and all I get is voice mail. Apparently you don't employ humans, since both of your apologies from 10 months and 1 year ago are pretty much word for word the same. Must be a robot. I also submitted an email via your website. I received your robotic reply how it was being forwarded to customer service for a response in a timely manner. No other response has been received. Same Robot? Just to save time, it's not batteries so your robot doesn't need to tell me to change them with brand name batteries with 7 years, these are 2 brand new devices that have the same issue right out of the box. Your manuals also are uninformative for trouble shooting.

**Edit** After calling repeatedly and being hung up on after refusing to provide a call back number, I was able to reach a human who was able to quickly and efficiently fix my problem.