Lorna Slabaugh

Review of HEALTSOUTH Rehabilitation Cent...

I would NEVER recommend this facility to anyone wi...

I would NEVER recommend this facility to anyone with an elderly family member who needs maximum assistance. This was a true horror story! My mother had a stroke and was only able to barely transfer into a wheel chair, with help. It was made aware in all of her charts, as well as charts in the bathroom of her limitations. She was dropped twice in one day due to aids and nurses NOT reading signs and charts. After talking to several staff member and charge nurses, they assured us that it wouldn't happen again. Two days later. She was left UNATTENDED in the bathroom and she fell off of the toilet and injured her shoulder. I then contacted every administrator I could get hold of including her case worker as well as Chris Rock, a quality management personnel. He made little attempt to make the situation right, saying that they have posted signs in her room and supposedly discussed the issue with multiple staff members. The facility's CEO's assistant NEVER called me back after I left a very concerning message on her voice mail. The very next week, after multiple family members complained, someone AGAIN tried to move my mother without appropriate staff!! We then made the arrangements to move my mother out of this deplorable facility!! It's heartbreaking to see your family members go through such a hard event, but then, to have the people that are suppose to take care of them and keep them safe, not care to do their job is outrageous and unacceptable!!! I will say that my feelings do not extend to Dr K, or therapists Allison or Cynthia. They were all amazing with my mom. PLEASE do not trust this facility to keep your loved one safe!