If I could give NO stars I would. Waited 23 minute...

If I could give NO stars I would. Waited 23 minutes for valet. Then later that day after requesting my car, I was sent a text, they couldn't find ticket number they provided for the car...45 min later, I had my car. My room was already paid for, I just had to pay for parking. This hotel charged tried to charge me twice. . After having to go down stairs because they don't answer the phone, oh we made a mistake....another one! I drove a small car, they charged the price of the larger car to park, then said AGAIN oops, we made ANOTHER unprofessional mistake. Let's talk about the room.... nothing like the pictures!! If you use this chain of hotel, pay close attention to your bank account and credit card activities!! I'm military and travel a lot, this was my worse stay EVER and the entire front desk staff including Kelvin is the reason I'm sharing this horrible experience. Hopefully the cruise makes up for this mess!