Very bad. Self-official complaint, nobody does any...

Very bad. Self-official complaint, nobody does anything. Yes, I received a letter that "the case officer is handling this letter". That is exactly being for what I got to my complaint about their ways of doing. since then nothing more and my emails are never answered. Unbelievable and it is a benefit that is not paid, but nobody wants to bless why or how or what. Just don't pay and that someone is hungry doesn't matter. Monsters!