Jessica Warminski

Review of SpotHero

Beyond frustrated with this company. The valet pla...

Beyond frustrated with this company. The valet place I parked my car for monthly parking went bankrupt, packed everything up and left and I received no notice. They left my car wherever they parked at a location unknown to me since it was a valet stand. I had to track down my car because SpotHero had no idea any of this happened and had no clue how to locate my car. Since it was a valet stand, they had my key as well. It s been over a month of me calling multiple times a week trying to track my key down. I finally was able to get the name and phone number of the person who had my key but he won t answer his phone or call me back. Customer service is sorry this happened but have been unable to actually solve any of my issues. I have tried to get in touch with a supervisor or someone else above the customer service representatives but no luck. I was told other people were parked at the same location meaning there are others who are going through these same issues yet no one in the company has any idea what is going on. Absolutely ridiculous.