Steve Johns

Review of Icon Health and Fitness

Terrible service! Terrible product!

Terrible service! Terrible product!

I bought a brand new NordicTrack Commercial 1750 treadmill in March. The walking deck broke in July. They took almost two weeks to send a replacement. When it arrived, it didn't have all the parts needed. It took 5 days to get on the schedule of a local service tech to fix the problem. When they finally came out and opened the replacement part it was broken. Now they are telling me they are indefinite backorder and have no idea how long it'll take to get a replacement to the replacement. Wait times are terrible and good luck getting anyone on the phone. Avoid these guys like the plague.