Maria Soledad Mata

Review of Makati Shagri-la Manila

We actually forgot an item (a cap) from check out....

We actually forgot an item (a cap) from check out. We called the housekeeping together with lost and found dept was helpful.
We got the item the next day.
We are impressed that the item was returned.

However,the welcome fruit basket was a disappointment for a 5 start hotel considering this is the eve before NEW YEAR.
We did not feel like it was the holidays.

The rest of the amenities was world class.