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Bryan Tamburro

3 years ago

Horrendous business practices. At the start of COV...

Horrendous business practices. At the start of COVID, we froze our membership as per the recommendation of the staff, rather than cancel and were told we could cancel without any fees due to COVID. Well, we moved out of state and out of courtesy, we called to let them know we wanted to permanently cancel. Long story short, much back and forth and they still went ahead and charged us a month of fees after no charges for 8 months. All because we notified them we were cancelling. I should have just let it stay frozen in perpetuity. We have disputed the charges and our CC company has decided to back our case.

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